Students enrolled in online programs offered by Dominican University, who reside in states other than New York and have complaints about said programs should contact one of the following individuals. The complaints may relate to matters such as allegations of dishonesty or fraudulent activity, provision of false or misleading information, grades or student conduct.
You can find Dominican University New York’s complaint process on page 66 of the policy manual, available at: https://my.dc.edu/ICS/icsfs/DC_V_5_2019_0114-2020.pdf?target=940542f3-d67c-4a01-a5eb-9a0214161502
After filing a complaint with DUNY, you may also file complaints with National Council for State Authorization Reciprocity Agreements (NC-SARA) or the New York State Education Department.
NC-SARA’s complaint process, as described by the organization: SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information. A student has the right to lodge a complaint or grievance. The institution should ensure that all concerns and complaints of students are addressed fairly and are resolved promptly. Student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution. Please visit the link to learn more about the NC-SARA complaint procedures (https://www.nc-sara.org/student-complaints)To learn more about New York State Education Department complaint process, visit: (http://www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university)
Mary McLean-Hely, Director of Online Education/Instructional Technologist at mary.mclean-hely@duny.edu, or
Brian G. Fernandes, Vice President for Enrollment Management at brian.fernandes@duny.edu